At Shoe Connection we pride ourselves on great service but don't just take our word for it; read what our customers have to say about us and our service. Here's some feedback from previous customers who shopped with us at ShoeConnection.co.nz
We welcome your feedback so please feel free to email us at email@example.com.
Thanks so much for the fast help, great customer service :D
- Jackie, Morrinsville
Most impressed with the prompt service, the communication from you and your couriers as the order was shipped and delivered. :-)
- Jackie, Morrinsville
Many thanks for my shoes. I love them! Can not believe that I received them the day after I ordered them.
- Annelies, Papakura
Thanks again for your fast service :)
- Ritchard, Paraparaumu
Thank you so much for your attention and action...
- Melinda, Golden Bay
Thank you much for your prompt service! My boots arrived today and I love them. I will be using your site again.
- Amy, Hamilton
That was an extremely quick and friendly purchase. And I have to say it won't be the last. You can expect a reasonably regular order from us for more high heels. Thanks again for a fantastic service :)
- Neil and Dawn, Albany
Just wanted to say a huge thank you to Tash on the 0800 number she’s been so helpful and so happy and friendly! Made everything so easy. A real pleasure to deal with – will def be buying more shoes from you in the future with someone as good as Tash on the other end of the phone!
- Dalice, Christchurch
I just wanted to say that I recently made an order from your website which was my first order and I am very pleased with the whole transaction, nice and easy website to use and my shoes arrived within about 3 days (I have a Rural Delivery address). Thanks again for an easy smooth transaction. Will definetly shop online again. Thanks.
- Justine, Christchurch
Thank you so much. I received my first order from Shoe Connection this morning and was very happy. Your website is great. Liz, your customer support was fantastic. You were a great help with my earlier queries. I won't hesitate to recommend Shoe Connection to my friends and family, and I will definitely be ordering from you again in the near future.
- Sharon, Waitakere
Thank you so much for the beautiful orange boots. They are perfect, well done and I will be spreading the word. All the best.
- Vicki, Tauranga
All in all a fantastic service for which I am extremely grateful, thank you.
- Peter, Hamilton
Thank you very much - the replacement shoes arrived this morning! All your efforts and efficiency is very much appreciated.
- Sylvia, Sydney
Wow what a fantastic service you guys have, ordered my shoes Friday and they are here Monday thank you so much they are perfect. You will differently hear from me again. Thanks again.
- Rowena, Hastings
Hi Guy's, Received the Skechers Shape Up Liv shoes today, and very pleased with them, so light to wear and very comfortable. Thank you so much, and look forward in buying more from your site in the future.
- Jenny, Whakatane
I would like to say a great big THANKS to your wonderful team for dealing with my 'boot' issues (Andy) in such a professional way, I know i can be a wee bit fussy at times but am more then pleased with the outcome. I received the replacement boots yesterday and they are just perfect, and then today I received the other shoes that I had ordered and they fit like a glove, thanks Andy for your advise on the sizing. I will be back to shop again without question.
So just again thanks to Andy, Sophie, and the other lovely lady that I spoke to in the help you gave me with my boot's issue.
- Erin, Palmerston North
Shoes received this morning. Perfect fit. Thank you for great service.
- Clive, Wellington
Thank you so much for that - they arrived this morning - very exciting! Thanks for the EXCELLENT service - really impressed!
- Josephine, Cambridge
Just wanted to pass on some positive feedback to you guys - such a hassle free way of buying shoes, delivery was next day, very happy with whole experience. Will definitely bookmark your site and recommend to others.
- Robyn, Greymouth
The shoes arrived and they are perfect, just what I wanted for my 'mother-of-the-groom' outfit.
I am delighted - Your prompt service is very much appreciated and has certainly saved me a lot of worry, time and energy looking for something suitable.
- Denise, Palmerston North
I have recieved the crocs already having only ordered yesterday. What good, efficient service. Thank you very much.
- Vicki, Auckland
The shoes arrived this morning. All seems very much in order. Thank you for your helpful service, having found your site by accident I am sure I will be visiting it again.
- Rob, Napier
I have to say your customer service is spectacular! Thanks
- Robyne, Auckland
To whom it may concern,
I am writing in reference to the dealings I have had in the past couple of days with Liz.
I sent through an email last week (Fri 13.08.10) regarding a mis-delivery of shoes ordered from your fabulous website – the issue was with courierpost and has turned into a he said she said.
I received a call from Liz in less than half an hour of me hitting the send button, advising that she will look into it with courierpost and will see what she can do regarding the shoes. She also informed me that the shoes I had ordered were such a great buy that they are no longer available in the size I had originally ordered, but would see what alternatives you had or offered a refund. She then advised that she will follow-up with courierpost to see if it can be sorted on the same day.
She then called later on in the afternoon to advise me that she had no luck getting any information from courierpost and re-assured me that she is still looking into it for me.
Yesterday she phoned through, advising that she can’t make any sense of the situation from Courierpost and nobody seems to know anything about it. She was very empathetic and apologised for the inconvenience – even though it was no fault of hers or RoyalT that the delivery never made it to my address. She then advised that she has managed to source an alternative shoe and will arrange to get them sent over for me ASAP.
I have received the delivery today and am very happy with the alternative I have received.
Being a Team Leader in a customer service centre means that I have very high expectations about the type of customer service I receive. I would like you to know that the customer service provided by Liz was above and beyond all expectations and I wouldn’t have any qualms about dealing with her again! She made me feel at ease about the situation (considering the shoes were a birthday present) and kept me informed at all times.
Keep up the great work Liz
- Phyllis, Auckland
Thanks for the fantastic service. The boots arrived this morning.
- Brett, Mt. Maunganui
I just want to say thank you, when ever I have spoken to or dealt with anyone at RoyalT the response has been fantastic, and my experience with you has been 100% service so thank you.
- Melanie, Wellington
I just wanted to say a big thank-you to the customer service representative who helped me to pick the right size and send me a new pair of shoes out as quickly as possible. She was very helpful and lovely to deal with and made the process very easy. My daughter was so happy to receive the shoes this morning, well in time for Disney on Ice, and they are the perfect size.
Look forward to using your service again!
- Susan, Oxford
I would like to thank you all at RoyalT.co.nz. You have made shoe shopping for a busy working mum so much easier and more enjoyable. Your website is easy to use and has excellent visuals of the shoes - by far the best I have seen. You even have a printable size guide. And your service is first-rate! Shoes arrive within two days, and are trackable with your courier links. I have already alerted my friends to your site, and they too are impressed. Thanks for a job well done!
- Karen, Auckland
I am so impressed by customer service!! You guys rock! Thank you so much for replacing my son's shoes, I'm still flabbergasted that you did that :-) He is one happy kid, as he loved those shoes, so now he can wear them again!
Thank you, thank you, thank you!
- Sharlene, via facebook
Thank you so much for all of your help with this, couldn't believe I was able to get them so quickly, was really appreciated.
- Katrina, Auckland
Excellent communication regarding order and delivery, size problems sorted with what can only described as call Royal treatment.
- Joyce, Waitakere
Thanks for your prompt service - I have to say - this is the first time I've used RoyalT and am very impressed at your level of customer service.
Will be recommending you to friends!
- Sophia, Dunedin
I just wanted to send props, I ordered shoes yesterday and you ran out of a particular colour, so I rang up and everyone was helpful and lovely and the shoes arrived today.
They came a full 3 days early.
So, mad props
- Sarah, Dunedin
I guess you hear that all the time. I came across apon your website looking for kids shoes earlier in the week and what a revelation. Just wanted to say thank you so much. My shoes were waiting for me at work this morning and they were just perfect. Wore them all day.
I just wanted to say thanks - firstly for the awesome shoes but secondly for the fantastic service, packaging and website.
We're so limited with shoe shop choice down here I'll be telling everyone.
- Kirsten, Wanaka
I've received my shoes this morning so thank you and I'm very happy with my purchase. I just thought I'd make the effort to respond to this email and give your company some positive feedback.
I was super impressed with the level of service from Royal IT and the entire online purchasing process. I placed my order yesterday at lunch time and my shoes where sitting on my desk first thing this morning! That's outstanding. And the whole way through the process I was kept informed so my expectations where managed well.
I think Royal IT provide an outstanding online purchasing experience and I look forward to buying more shoes from you in the future.
- Christine, Hamilton
Thankyou for the good service, i recevied goods it was very promt and I am very happy.
- Paul, Nelson
Thanks for sending the shoes so quickly, they arrived today and came overnight. They are a great fit and I am very happy with them.
You have all been great, the service and attitude has been wonderful & I will happily tell anyone I know about it and your company.
- Martin, Auckland
I've just picked up my shoes and are really happy with the prompt service, price and product I've received.
I will most definately buy from you guys again in the future.
- Nick G, Christchurch
Hi Royalty customer service,
I ordered a pair of kids shoes yesterday and received them today. Amazingly fast delivery and nicely packaged as well.
Such a Professional and reliable website to shop shoes for family!
- Juliet , Manukau City, Auckland
Just a quick note to say I think your service is fantastic! I ordered my Merrells from you because I couldn't find the "stone" colour in the shops (and at a MUCH better price), and I received them this morning having only ordered yesterday afternoon! Many thanks and I will most definitely be recommending this site.
- Claire, Christchurch
Thank you so much, my shoes have arrived today and they're perfect!
I am very impressed with your great service.
- Julie, Auckland
Thankyou for your effort in getting my shoes to the Museum Hotel in time for me to wear them to the wedding on the Saturday. They 'danced' very well and were admired.
Many Thanks for going that extra 'mile'.
- Denise, Wellington
I received my items this morning and was delighted at the speedy turnaround by Royal T! Your customer service is beyond compare and it is wonderful to see a business go beyond customer expectations in service and delivery.
Well done Royal T team - I will definately be using your services again!
- Sarah, Christchurch
I just found RoyalT through a google search for a pair of shoes i wanted.
Not only were the shoes cheaper than retail on RoyalT INCLUDING shipping, but the shoes arrived to me incredibly quickly.
Needless to say i was very impressed, and will be referring RoyalT to anyone who needs shoes.
- Amrish, Auckland
This is by far the best site for buying quality shoes.
Thanks for excellent service.
- Wendy, Auckland
My shoes arrived today and I LOVE them! They are a perfect fit/size.
The prompt, professional service you guys provide is commendable and a great website too.
I will definately be back for more and will have no hesitation in reccomending royalT to friends.
- Jane , North Shore
Hi Customer Services,
This is a big thank you for your wonderful service.
Last week I called to say that a pair of gumboots that I had puchased for my grandson had split down the side. The lady who I spoke to advised that she would send me a courier ticket and that I was to send the boots back and she would see if these were still in stock and if so would send me a new pair or refund my money. The courier ticket arrived, on Wednesday I posted the boots back on Thursday and this morning Monday I received a pair of new boots.
This is what I call awesome customer service as all this was done within 7 days and no fuss at all.
I am so impressed with you service that I will be singing your praises to all in sundry.
Once again Many Many Thanks!
- Judy, Auckland
Thanks for the speedy delivery, I ordered it early afternoon, and received it first thing the next day. The shoes are a great fit, and are just what I wanted.
Thanks again for the fantastic service.
- Fiona, Auckland
I'd really like to thank you and the team at RoyalT for the voucher that you sent. As it happens it even arrived on my birthday! It is a really lovely gesture and a testament to your excellent customer service, going that extra mile. I fully realise the hassles over returning the boots were not RoyalT's problem.
I will be back to buy more shoes in the future and I will be passing on positive comments about your products and service to friends and family.
Once again, many thanks.
- Jo, Hamilton
Thanks for a speedy service at a great price. I was very impressed.
I will definitely buy again.
- David, Christchurch
I received my new boots yesterday and they are fantastic. Thank you so much.
It was lovely surprise to see them on my doorstep when I got home from work, much faster than I expected. .
- Tamzin, Winner of RoyalT.co.nz 'Forward to a friend & Win $300 Competition!'
Yes thanks the shoes arrived this morning, size is perfect and am wearing them today.
Thanks for swapping them so quickly and also for the shoe bag.
- Jane, Auckland
EXCELLENT, SUPERB and FANTASTIC, what more could we say?
The service, speed of delivery, contact and absolutely everything about our purchase far exceeded our expectations.
If this is online shopping then im all for it!
We tried to buy these shoes locally and were meet with nothing but hard work. Buying them from RoyalT's online store was easier than buying them from a shop, and substancially better service.
Excellent service and quality products.
- Clare, Nelson
Thank you very much for my shoes and such Excellent service. I am very impressed and will be using you again as well as passing it on to friends.
Thanks again, Kind Regards
- Phillipa, North Shore
Thanks the exchanged pair of shoes I ordered has arrived already. Thank so much for your time, the quick response and help you gave me.
I will definately be using you guys again soon.
- Jason, Auckland
My first order after being told about royalt at work on Tuesday.
Shoes are great and looking forward to many more.
- Linda, Napier
I must say RoyalT your help and patience have been outstanding. Also the speed in which I recieved the boots was great keep up the good work.
Have a great day!
- Yvonne, Wellington
I must commend “Royal T” on there superb Service . I ordered a couple of pairs of shoes on Friday and was called back late Friday to be advise that one pair was not available.
The customer services rep was friendly and very helpful with plenty of suggestions. The other pair arrived on Monday morning.
It was a pleasant surprise how quick and hassle free the whole process was. I will most definitely be recommending “Royal T” website service.
Once again thanks for the AWESOME service!!
- Mickey, Auckland
The boots are fab and you guys are soooooo efficient, it makes shoe shopping so easy.
- Ruth, Napier
Can I just say, I have received excellent service. I didn't expect my purchase so soon, so was pleasantly surprised to see the parcel in my office when I got to work.
Thanks once again, and I will be recommending your website service.
- Michelle, Gisborne
I just wanted to say thanks heaps for the great service. I ordered my first pair of shoes off RoyalT yesterday afternoon and they were at my door this morning all nicely packaged.
Very impressive will be sure to order again and recommend RoyalT to friends.
- Mel, Auckland
Thank you kindly the package arrived today! Such excellent service, thank you so much.
I will be recommending your store to others.
- Moana, Palmerston North
Both pairs were delivered to me today, thanks so much for all your help!
Both pairs are divine and all the girls in the office came to have a look and are now going to check out your site.
Thanks for your help
- Lauren, Auckland
Just a quick note to say thanks for such efficient service. I am very pleased with my new shoes which I purchased online from you.
The communication (via e-mail) was also excellent.
- Tom, Hamilton
Just to let you know that yesterday I received the child's gumboots I ordered and I am thrilled with them and the service you supply.
- Judy, Auckland
Fantastic stuff, thank you so much for your assistance and awesome customer support.
Also I wanted to add that it’s been awhile since I was wowed by the support and follow through, so I thought I’d drop you a line and let you know.
I hope you have a great week.
- Claudia, Auckland
Just to say thanks. Received shoes, excellent service bit disappointed shoes were cheaper on the Monday but very happy and will recommend you.
- Richard, Auckland
I just wanted to thank you so much for your amazing customer service!!! Andy went over and above, and I've never in my life experienced someone so responsive to my phone calls, and even worked out a solution for exchanging my shoes, that was outside of normal customer policy.
Andy was so friendly, and I would definitely recommend using RoyalT.co.nz. I've been telling my co-workers, because I can't believe how good the service has been.
This was such a great experience! Actually made my day! Thanks
- Kim, Christchurch
I received my shoes today & i love them! I had been in search of that style for awhile now & i found what i wanted on your site! At such a good price aswell, i just couldnt help myself. Im always scared to buy things online because im afraid it wont fit but the sizing chart helped a lot, the shoes fit! I have to say i did not know about you guys until google, & im glad i found your site. This being my first time buying online, i have to say you guys were awesome & the product got to me very fast! Excellent service!
- Teresa, Auckland
I just wanted to say thanks for the excellent service from the team at RoyalT! Good communication and follow-up and the shoes arrived the very next day. They look and fit great too.
It really was brilliant service. It's somewhat of a shame that such good service comes as a bit of a surprise these days!
Thanks very much and keep up the top work!
- Logan, Auckland
I am very impressed with your service. I look forward to using your website again to purchase shoes.
I made an enquiry before I purchased them and the customer service was fantastic. And the delivery time was excellent!
- Sharlene, Manukau
Just to let you know that the package arrived today ! Thanks so very much for your efficient service! We were really impressed and we really appreciate it!
- Gretchen, New Brighton, Christchurch
The IMAC 'Kent' shoes I ordered arrived this morning so thank you for your extremely prompt service. How marvellous to find a stockist with this brand. I bought a pair of the same type in Christchurch probably about 18 months ago and have found them to be the most comfortable & troublefree that I have ever had. However most retailers I have contacted no longer seem to have this brand. So thanks once again.
- Brian, Hokitika
I just want to let you know I discovered your site through Google... I hadn't heard of you so was curious to check it out. What a fantastic site! I was thrilled to discover such an international standard of quality for an online store in New Zealand, from what I've seen and experienced you guys have done everything right. The product range is fantastic, the information, multiple images and size information is brilliant and the service was second to none - I ordered at 11am yesterday, had a dispatch email from courier post at 3.43pm yesterday and the shoes were on my desk when I came in this morning at 8.30am brilliant!
I wish you guys all the success in the world - I have no doubt with the way you have approached online you will be hugely successful. best wishes. I'll be telling all my friends.
- Marijke, Auckland