DELIVERY POLICY

At Shoe Connection our ambition is to make your delivery service as quick and hassle-free as possible. All orders are delivered via CourierPost for that personal door to door experience. You can personally monitor the progress of your order through your Shoe Connection ‘My Account’ login where the ‘Track & Trace’ details of your order are available and are also emailed to you once your order is dispatched.

Please provide a daytime delivery address where someone will be available to recieve your delivery. If this is a business address please provide the business name and/or building name.

Please note: We are unable to make alterations or additions to your order once confirmation has been sent.

International Orders - Call 0064 4 570 8893

We now ship orders internationally to some destinations by special order only. Please contact us by email or call the above number if you would like to place an order or to find out more information: info@shoeconnection.co.nz.

FREE SHIPPING ON ORDERS OVER $50.00 - NEW ZEALAND SHIPPING COSTS & CALCULATIONS

Get Free Standard Shipping on all orders over $50.00 when you shop at Shoe Connection with fast delivery nationwide. If your order is under $50.00 or you choose Priority Shipping then the below charges apply.

Charges are calculated based on the amount of pairs you order and the delivery type of your choice; Standard or Priority delivery. Please refer to the following table and examples for specific information about each delivery type.

Note: Delivery charges include packaging, delivery and insurance within New Zealand only and are non-signature required.

For example: A Standard 2-3 Day Delivery of 3 pairs is $12.50 total; $7.50 for the first pair plus $2.50 for the second pair plus $2.50 for the third pair.

Standard 1-2 Day Delivery

Our Standard Delivery Service currently provides your order delivery within 1-2 working days from receipt of payment to New Zealand residents for orders with payment received before 2pm on weekdays. Charges: $7.50 for first pair, $2.50 for each additional pair.

Priority Delivery

Next business day delivery to most New Zealand destinations for orders with payment received before 2pm on weekdays. Charges: $12.50 for first pair, $2.50 for each additional pair. Priority Delivery is not available on public holidays.

Tracking Your Order (available for New Zealand orders only)

The ‘Track and Trace’ details of your order are emailed to you once your order is dispatched. You can find out the status of your order online by visiting www.courierpost.co.nz and entering your tracking code (emailed to you by CourierPost when your order is dispatched). Shoe Connection endeavour to have the majority of orders received by 2pm shipped on the same business day. Track your order here

Estimated Delivery Times

The delivery times as noted above for Standard and Priority delivery are; Standard (1-2 days) and Priority (next business day). The majority of orders received before 2pm NZ time will be shipped the same business day. If you received your Shoe Connection email order confirmation before 2pm Monday to Friday, your order should be shipped the same day. A small number of orders require extra processing time for a variety of reasons; these orders will be shipped the following business day. Kindly understand that a delay may also occur if your credit card was declined or if your billing address was entered incorrectly.

Rural and some residential areas may require an additional day(s) delivery time.

Our goal is to give you 'The Royal Treatment'.

Sold Out or Out of Stock Items

The stock displayed on Shoe Connection is what we currently have on hand. Shoe Connection does not backorder items unless specifically requested by contacting our customer service team; call 0800 769 258 or email customerservice@shoeconnection.co.nz

However, in the unfortunate circumstance that you have ordered an item that is out of stock or sold out, our customer service team will attempt to contact you immediately.

Insurance

Our delivery charges include packaging, delivery and insurance cover provided by our carrier CourierPost. If you require additional information regarding the insurance cover on your order please click here to view the CourierPost Insurance Policy.