SHOE CONNECTION ONLINE DELIVERY POLICY

At Shoe Connection our ambition is to make your delivery service as quick and hassle-free as possible. We now offer Free Shipping nationwide on all orders when you select our Standard Delivery service. Priority Delivery is also available if you really need your new shoes in a hurry for a small charge.

All orders are delivered via CourierPost for that personal door to door experience. You can personally monitor the progress of your order through your Shoe Connection ‘My Account’ login where the Track & Trace details of your order are available and are also emailed to you once your order is dispatched.

Please provide a daytime delivery address where someone will be available to receive your delivery. If this is a business address please provide the business name and/or building name.

Please note: We are unable to make alterations or additions to your order once confirmation has been sent. All orders are sent using a non-signature required service.

International Order Enquiries

We ship orders internationally to some destinations by special order only. Please contact us by email or call the below number if you would like to place an order or to find out more information:

Email info@shoeconnection.co.nz or call 0800 769 258

FREE STANDARD SHIPPING ON ALL ORDERS
NEW ZEALAND SHIPPING COSTS & CALCULATIONS

Get Free Shipping on all orders when you shop at Shoe Connection with fast delivery nationwide. Free Shipping applies to our Standard Delivery service and if you choose our Priority Delivery service the below charges apply.

Charges are calculated based on the amount of pairs you order and the delivery type of your choice; Standard or Priority Delivery. Please refer to the following table and examples for specific information about each delivery type:

Note: Delivery charges include packaging, delivery and insurance within New Zealand only and are non-signature required.

For example: A Priority Overnight Delivery of 3 pairs is $17.50 total; $12.50 for the first pair plus $2.50 for the second pair plus $2.50 for the third pair.

Free Standard Delivery

Free Shipping applies to all orders when you select our Standard Delivery service. Standard Delivery currently provides your order within 1-2 working days to most New Zealand destinations for orders with payment received before 2pm on weekdays.

Priority Delivery

Next business day delivery to most New Zealand destinations for orders with payment received before 2pm Monday through to Friday. Priority Delivery is not available on weekends or public holidays. Charges: $12.50 for the first pair, $2.50 for each additional pair.

Please note: If you place your order with priority delivery before 2pm on a Friday it will be processed* and arrive with you Monday morning. If you place your order with priority delivery on a Saturday or Sunday it will be processed Monday morning and arrive with you Tuesday.

* Unless extra processing is required as outlined under 'estimated delivery times' below.

Tracking Your Order (available for New Zealand orders only)

The ‘Track and Trace’ details of your order are emailed to you once your order is dispatched. You can find out the status of your order online by visiting www.courierpost.co.nz and entering your tracking code (emailed to you by CourierPost when your order is dispatched). Shoe Connection endeavour to have the majority of orders received by 2pm shipped on the same business day. Track your order here

Estimated Delivery Times

The delivery times as noted above for Standard and Priority Delivery are; Standard (1-2 days) and Priority (next business day). The majority of orders received before 2pm NZ time will be shipped the same business day. If you receive your Shoe Connection email order confirmation before 2pm Monday to Friday, your order should be shipped the same day.

A small number of orders require extra processing time for a variety of reasons; these orders will be shipped the following business day. Kindly understand that a delay may also occur if your credit card was declined or if your billing/delivery address was entered incorrectly.

Rural Delivery and some residential areas may require an additional day(s) delivery time.

Sold Out or Out of Stock Items

The stock displayed on Shoe Connection is what we currently have on hand. Shoe Connection does not backorder items unless specifically requested by contacting our customer service team; call 0800 769 258 or email info@shoeconnection.co.nz

However, in the unfortunate circumstance that you have ordered an item that is out of stock or sold out, our customer service team will attempt to contact you immediately.

Insurance

Our delivery charges include packaging, delivery and insurance cover provided by our carrier CourierPost. If you require additional information regarding the insurance cover on your order please click here to view the CourierPost Insurance Policy.