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Terms & Conditions

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    I want to return my purchase! What do I do?

  • What do you charge for shipping an order within NZ?

  • How long will it be before I receive my order?

  • Where is my order confirmation email?

  • Do you do pre orders or back orders?

  • Unfortunately Shoe Connection does not offer pre orders or back orders but we are happy to take your details and notify you if we receive new deliveries of an out of stock item.

  • Do you ship internationally?

  • Do you deliver to PO Box addresses?

  • Is it secure to use my credit card on your site?

  • What forms of payment do you accept?

  • What shoe size type should I use?

  • What do I do if I've forgotten my password to my Shoe Connection account?