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    I want to return my purchase! What do I do?

  • What do you charge for shipping an order within NZ?

  • How long will it be before I receive my order?

  • Where is my order confirmation email?

  • Do you do pre orders or back orders?

  • Do you deliver to PO Box addresses?

  • Is it secure to use my credit card on your site?

  • Shoe Connection works diligently to protect the security of your personal information, including all credit card information. Your credit card details do not get processed or transmitted through Shoe Connection’s website; all transactions are processed via a secure payment service provider Direct Payment Solutions (DPS). All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Shoe Connection and cannot be accessed by Shoe Connection staff.

  • What forms of payment do you accept?

  • What shoe size type should I use?

  • What do I do if I've forgotten my password to my Shoe Connection account?