FAQs

Standard delivery:
We offer a $7.50 flat rate shipping fee nationwide when you select our Standard Delivery service.

Priority delivery:
We offer priority shipping (next business day delivery) for $12.50 per order. Payment must be received before 2pm Monday through to Thursday. Priority Delivery is not available on weekends or public holidays.

Depending on which delivery option you choose, Standard (2-5 days) or Priority (next business day), your order will be delivered as soon as possible. For more information view our Delivery Policy here.

We recommend checking your spam and junk mail folders before you contact us. If you still can't find your confirmation email, contact us at info@shoeconnection.co.nz

Unfortunately Shoe Connection does not offer pre orders or back orders but we are happy to take your details and notify you if we receive new deliveries of an out of stock item.

Yes we can! We deliver to most international destinations by special order. Please contact us here with your city, postcode and details of the shoe/s you are querying about to receive more info.

Please note: The quoted shipping price does not cover any receiver/import fees/taxes/duties that may be required in your country.

Yes, we deliver to PO Box addresses.

Shoe Connection works diligently to protect the security of your personal information, including all credit card information. Your credit card details do not get processed or transmitted through Shoe Connection’s website; all transactions are processed via a secure payment service provider Direct Payment Solutions (DPS). All transaction sessions are stored and processed in encrypted strings. Your credit card details are not held by Shoe Connection and cannot be accessed by Shoe Connection staff.

We currently accept Visa, MasterCard, Diners Club, and American Express cards as payments for all Shoe Connection orders

All of our shoes are in standard US, EU or UK sizes. Check out our size converter here. We have included information within the description of each shoe if there are certain or unique fitting differences. If you have any questions about finding the right fit, please feel free to email us at info@shoeconnection.co.nz or call us on 0800 769 258.

Go to Login and click the link for “Forgot your password”. An email will be sent to you with a link to reset your password. Or give us a call on 0800 769 258 Mon- Fri 9:00am-5:30pm and we can retrieve or reset your password for you.