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    I want to return my purchase! What do I do?

  • What do you charge for shipping an order within NZ?

  • How long will it be before I receive my order?

  • Where is my order confirmation email?

  • Do you do pre orders or back orders?

  • Do you deliver to PO Box addresses?

  • Is it secure to use my credit card on your site?

  • What forms of payment do you accept?

  • What shoe size type should I use?

  • What do I do if I've forgotten my password to my Shoe Connection account?

  • Go to Login and click the link for “Forgot your password”. An email will be sent to you with a link to reset your password. Or give us a call on 0800 769 258 Mon- Fri 9:00am-5:30pm and we can retrieve or reset your password for you.