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FAQs

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    I want to return my purchase! What do I do?

  • What do you charge for shipping an order within NZ?

  • NZ Standard Delivery:
    We offer a $7.50 flat rate shipping fee nationwide when you select our Standard Delivery service.

    NZ Same Day Delivery:
    We offer Same Day Delivery for $15 if your order is placed before the final time for your area. Same Day Delivery is available Monday through to Friday, but is not available on weekends or public holidays.

    Australian Standard Delivery:
    We offer a $12 flat rate shipping fee nationwide when you select our Standard Delivery service for Australia.

  • How long will it be before I receive my order?

  • Where is my order confirmation email?

  • Do you do pre orders or back orders?

  • Do you deliver to PO Box addresses?

  • Is it secure to use my credit card on your site?

  • What forms of payment do you accept?

  • What shoe size type should I use?

  • What do I do if I've forgotten my password to my Shoe Connection account?