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FAQs

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    I want to return my purchase! What do I do?

  • What do you charge for shipping an order within NZ?

  • Standard Delivery:
    We offer a $7.50 flat rate shipping fee nationwide when you select our Standard Delivery service.

    Same Day Delivery:
    We offer Same Day Delivery for $15 if your order is placed before the final time for your area. Same Day Delivery is available Monday through to Friday, but is not available on weekends or public holidays.

  • How long will it be before I receive my order?

  • Where is my order confirmation email?

  • Do you do pre orders or back orders?

  • Do you deliver to PO Box addresses?

  • Is it secure to use my credit card on your site?

  • What forms of payment do you accept?

  • What shoe size type should I use?

  • What do I do if I've forgotten my password to my Shoe Connection account?