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    I want to return my purchase! What do I do?

  • What do you charge for shipping an order within NZ?

  • Standard delivery:
    We offer a $7.50 flat rate shipping fee nationwide when you select our Standard Delivery service.

    Priority delivery:
    We offer priority shipping (next business day delivery) for $12.50 per order. Payment must be received before 2pm Monday through to Thursday. Priority Delivery is not available on weekends or public holidays.

  • How long will it be before I receive my order?

  • Where is my order confirmation email?

  • Do you do pre orders or back orders?

  • Do you ship internationally?

  • Do you deliver to PO Box addresses?

  • Is it secure to use my credit card on your site?

  • What forms of payment do you accept?

  • What shoe size type should I use?

  • What do I do if I've forgotten my password to my Shoe Connection account?