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    I want to return my purchase! What do I do?

  • What do you charge for shipping an order within NZ?

  • How long will it be before I receive my order?

  • Where is my order confirmation email?

  • Do you do pre orders or back orders?

  • Do you ship internationally?

  • Do you deliver to PO Box addresses?

  • Is it secure to use my credit card on your site?

  • What forms of payment do you accept?

  • What shoe size type should I use?

  • All of our shoes are in standard US, EU or UK sizes. Check out our size converter here. We have included information within the description of each shoe if there are certain or unique fitting differences. If you have any questions about finding the right fit, please feel free to email us at or call us on 0800 769 258.

  • What do I do if I've forgotten my password to my Shoe Connection account?