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Terms & Conditions

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    I want to return my purchase! What do I do?

  • What do you charge for shipping an order within NZ?

  • How long will it be before I receive my order?

  • Where is my order confirmation email?

  • We recommend checking your spam and junk mail folders before you contact us. If you still can't find your confirmation email, contact us at

  • Do you do pre orders or back orders?

  • Do you ship internationally?

  • Do you deliver to PO Box addresses?

  • Is it secure to use my credit card on your site?

  • What forms of payment do you accept?

  • What shoe size type should I use?

  • What do I do if I've forgotten my password to my Shoe Connection account?