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Got a Question?

Let us help you with your Shoe Connection queries. We know our stuff. It might also be worth checking our FAQs.

If you need to contact us urgently you can call us on 0800 769 258, or internationally on +64 4 566 2417. Alternatively, feel free to email us directly at

Our Customer Service team are available from 9.00am - 5.30pm (NZST), Monday to Friday to answer any question you may have.

Returns Address

Shoe Connection Returns
73 - 75 Queens Drive (via Queens Drive service lane)
Lower Hutt,
New Zealand

Nb. Items need to be returned via tracked courier

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