If for any reason you aren't satisfied with your online order, we will happily accept returns and exchanges up to 30 days from the purchase date. As long as the products are in the condition you received them and in their original shoe box/packaging, you qualify for a full refund - It's as simple as that!
*Returns Policy does not apply to international orders (Additional Shipping and handling fees may apply). There are no returns or refunds on OUTLET items.
Returning and exchanging your order
- Ensure your purchase is in the condition you received them in and with the original and undamaged packaging.
- Fill out the Returns & Exchanges Form, or download a copy here. If you want to exchange for a different size, colour or product, fill out the details on the form.
- Using a carton or courier bag, package the product and send off via traceable courier. Please ensure you have used adequate packaging so that it is not damaged in transit. The parcel is your responsibility until it reaches our online depot.
Shoe Connection Returns
188 High Street
Lower Hutt 5010
Provided that you have returned your order within 30 days of purchase in its original condition and packaging, your money will be refunded processed through the same tender as the original purchase. Just ensure you have filled out your Returns & Exchanges form and that the item is unused and in its original condition.
Please note: Any shipping fees will not be refunded for returns and exchanges.
In-store exchanges and refunds
Exchange requests are available through our retail stores but will require additional processing which can take a bit longer. Unfortunately online refunds are not available in-store.
Store Credit/Gift Card
Alternatively, we can issue you a credit note or gift card if you'd like to purchase something from Shoe Connection at a later date. This credit note or gift card can be used to purchase anything from our Shoe Connection retail stores but are currently not redeemable online. If you have a valid Shoe Connection Gift Card and would like to place an order please either email firstname.lastname@example.org or call 0800 769 258 and we will be able to help.