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Returns at Shoe Connection are simple and stress-free. If for any reason you aren't satisfied with your online order, we will happily accept returns and exchanges up to 30 days from when you receive your order. As long as the products are in the condition you received them and in their original show box/packaging, you qualify for a full refund - it's as simple as that!
Provided that you have returned your order within 30 days of receiving it in its original condition and packaging, your money will be refunded processed through the same tender as the original purchase. Just ensure you have filled out your Returns & Exchanges form and that the item is unused and in its original condition.
Please note: Any shipping fees will not be refunded for returns and exchanges
Exchange requests are available through our retail stores but will require additional processing which can take a bit longer. Unfortunately online refunds are not available in-store at the moment.
In the event that the item you have purchased is faulty, we will try our hardest to have it repaired or replaced. If you notice a fault, do not hesitate to contact our online Shoe Connection team.
If the returned product has a manufacturing fault that can be repaired, we will arrange for the repair at our expense. If the product has no warranty or the fault is caused through fair wear and tear, Shoe Connection can get the product repaired at the customers request, however the cost of the repair will be charged to the customer. If the product returned has a manufacturing fault that cannot be repaired or replaced, Shoe Connection will offer a full refund or store credit (including return postage charges).
Shoe Connection Returns:
73 - 75 Queens Drive (via Queens Drive service lane)
Lower Hutt 5010, New Zealand
NB. Items need to be returned via tracked courier